Who we are
Our website address is: https://helen-smith.com.
This website acts provides an online portfolio and sales platform for Helen Smith, Glass Artist.
What personal data we collect and why we collect it
If you use the contact form to send us a message the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in our site database and is emailed directly to us. This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
This website uses WordPress.com Stats (owned by Automattic) to monitor website traffic.
Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
If you join our Mailing List
Details you provide when subscribing to our mailing list will be used solely to send you information about Helen Smith. Glass Artist and will not be shared with third parties other than the mailing list provider.
You can unsubscribe from the list using the link at the foot of any email from us.
If you visit our shop pages
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to the payment provider, including information required to process or support the payment, such as the purchase total and billing information.
Helen Smith Glass Artist
69 Caldy Road
Wirral CH48 2HX