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Privacy Policy

Who we are

Our website address is: https://helen-smith.com.
This website acts provides an online portfolio and sales platform for Helen Smith, Glass Artist.

What personal data we collect and why we collect it

Cookies

This website uses cookies so that we can provide you with the best user experience possible. You can find out more about how we use cookies and manage your consent here.

Contact forms

If you use the contact form to send us a message the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses WordPress.com Stats to monitor website traffic.
Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the JavaScript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, JavaScript files, CSS files, etc.). By default, DNT is currently not honored.

If you join our Mailing List

We use Mailchimp to manage our mailing list. If you subscribe to our mailing list, your email address and any other details you provide will be passed to Mailchimp. Please see the Mailchimp Privacy Policy for more information.
Details you provide when subscribing to our mailing list will be used solely to send you information about Helen Smith. Glass Artist and will not be shared with third parties other than the mailing list provider.
You can unsubscribe from the list using the link at the foot of any email from us.

If you visit our shop pages

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to the payment provider, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy and the PayPal Privacy Policy for more details.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.
Helen Smith Glass Artist
69 Caldy Road
Wirral CH48 2HX
United Kingdom
helen@helen-smith.com